1. PURPOSE OF THE AGREEMENT

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THE SUPPLIER AGREES TO SUPPLY AND INSTALL THE ORDERED PRODUCTS ACCORDING TO THE SPECIFICATIONS VALIDATED BY THE CLIENT. SIGNING THIS AGREEMENT AND PAYING THE DEPOSIT CONSTITUTE A FIRM COMMITMENT.

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2. MANUFACTURING AND DELIVERY TIMELINE

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THE STANDARD PRODUCTION AND DELIVERY TIME IS 4 TO 6 WEEKS FROM THE DATE OF ORDER. FOR SPECIAL OR UNIQUE SUPPLIER ORDERS, THE CLIENT WILL BE NOTIFIED IN WRITING IF ADDITIONAL TIME IS REQUIRED.THE SUPPLIER WILL KEEP THE CLIENT INFORMED OF ANY RELEVANT UPDATES OR

DELAYS.

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3. SITE ACCESS AND READINESS

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THE CLIENT MUST ENSURE THAT THE SITE IS READY AND ACCESSIBLE ON THE SCHEDULED INSTALLATION DATE. IF THE INSTALLATION TEAM ARRIVES AND CANNOT PERFORM THE WORK DUE TO SITE CONDITIONS, LACK OF ACCESS, OR POOR COORDINATION, A FIXED FEE OF $250 WILL BE CHARGED. A NEW INSTALLATION DATE WILL BE SCHEDULED BASED ON AVAILABILITY.

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4. MAXIMUM TIMEFRAME FOR INSTALLATION

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THE PROPERTY MUST BE READY FOR INSTALLATION WITHIN A MAXIMUM OF 8 WEEKS FROM THE ORDER DATE. IF THIS DEADLINE IS NOT MET, MONTHLY STORAGE FEES OF $250 WILL AUTOMATICALLY APPLY UNTIL THE INSTALLATION CAN TAKE PLACE.

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5. RESCHEDULING

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IN THE EVENT OF REPEATED RESCHEDULING CAUSED BY THE CLIENT (CONSTRUCTION DELAYS, ACCESS ISSUES, POSTPONEMENTS, ETC.), THE SUPPLIER RESERVES THE RIGHT TO CHARGE ANY ADDITIONAL COSTS INCURRED.

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6. SITE RESPONSIBILITIES AND MODIFICATIONS

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THE CLIENT IS RESPONSIBLE FOR PROVIDING SAFE AND SECURE ACCESS FOR THE INSTALLATION TEAM. IF ANY STRUCTURAL MODIFICATIONS OCCUR BETWEEN THE ORDER AND INSTALLATION (FOR EXAMPLE, CHANGES TO WINDOW OPENINGS OR FRAMES), THE SUPPLIER CANNOT BE HELD RESPONSIBLE

IF THE PRODUCTS NO LONGER FIT. ANY ADAPTATIONS OR NEW MANUFACTURING REQUIRED WILL BE CHARGED TO THE CLIENT.

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7. WARRANTY AND PRODUCT DEFECTS

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ALL PRODUCTS ARE COVERED BY A 5-YEAR WARRANTY AGAINST MANUFACTURING DEFECTS, PROVIDED THEY ARE USED AND MAINTAINED PROPERLY. (THE WARRANTY DOES NOT COVER DAMAGE RESULTING FROM MISUSE, LACK OF MAINTENANCE, OR NATURAL EVENTS (TROPICAL STORMS, HEAVY

RAINFALL, HURRICANES, STRONG WINDS, EARTHQUAKES, ETC.).

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8. MODIFICATIONS OR ERRORS

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IF THE CLIENT REQUESTS CHANGES AFTER THE ORDER HAS BEEN VALIDATED (DIMENSIONS, MATERIALS, COLORS, ETC.) OR PROVIDES INCORRECT INFORMATION, ALL ADDITIONAL COSTS (PRODUCTION, TRANSPORT, DELAYS) WILL BE CHARGED TO THE CLIENT. IF A PRODUCT IS DEFECTIVE OR AN

ORDERING ERROR IS ATTRIBUTABLE TO THE SUPPLIER, IT WILL BE REPLACED OR REPAIRED AT THE SUPPLIER’S EXPENSE WITHIN A REASONABLE TIMEFRAME. IN THE EVENT OF ERRORS ATTRIBUTABLE TO CASA PERSIANA AFFECTING PART OF THE ORDER, THE TOTAL BALANCE REMAINING, LESS THE

AMOUNT CORRESPONDING TO THE ERROR WINDOWS, MUST BE PAID UPON COMPLETION OF THE CORRECTLY INSTALLED ITEMS. ONCE THE ERROR WINDOWS ARE FIXED, THE BALANCE FOR THOSE ITEMS MUST BE PAID IN A SECOND PAYMENT.

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9. PAYMENT TERMS

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THE OUTSTANDING AMOUNT.

A 60% DEPOSIT IS REQUIRED UPON SIGNING THIS AGREEMENT TO INITIATE THE ORDER. THE REMAINING 40% IS DUE IMMEDIATELY UPON COMPLETION OF INSTALLATION. IF THE BALANCE REMAINS UNPAID FOR MORE THAN 30 DAYS AFTER COMPLETION, MONTHLY INTEREST OF 5% WILL BE APPLIED TO

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10. CANCELLATION AND REFUNDS

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NO REFUNDS WILL BE ISSUED AFTER PAYMENT, EXCEPT IN CASES OF NON-PERFORMANCE EXCLUSIVELY ATTRIBUTABLE TO THE SUPPLIER (FOR EXAMPLE, A DEFINITIVE INABILITY TO DELIVER OR INSTALL).

IN SUCH CASES, A PARTIAL OR FULL REFUND WILL BE ISSUED BASED ON THE PORTION OF WORK NOT COMPLETED.

IF CANCELLATION COMES FROM THE CLIENT AFTER PRODUCTION HAS STARTED, ALL AMOUNTS ALREADY PAID WILL REMAIN WITH THE SUPPLIER TO COVER INCURRED COSTS.

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11. FORCE MAJEURE

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COMPENSATION.

THE SUPPLIER WILL NOT BE HELD RESPONSIBLE FOR DELAYS CAUSED BY EVENTS BEYOND ITS CONTROL, INCLUDING EXTREME WEATHER CONDITIONS, LOGISTICAL BLOCKAGES, POWER OUTAGES, OR OTHER FORCE MAJEURE SITUATIONS. DEADLINES WILL BE REASONABLY EXTENDED WITHOUT

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12. GENERAL PROVISIONS

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THIS AGREEMENT CONSTITUTES THE ENTIRE UNDERSTANDING BETWEEN THE PARTIES. ANY AMENDMENTS MUST BE AGREED UPON IN WRITING AND SIGNED BY BOTH PARTIES.

THIS AGREEMENT IS GOVERNED BY THE LAWS OF COSTA RICA.